Role Overview

Ecosave designs, delivers, and supports energy and smart-building solutions that improve comfort, reliability, efficiency, and operating cost. Our Service team works alongside a 24/7 National Operations Center (NOC) to support commercial, healthcare, education, senior living, and industrial customers across a growing national portfolio. This development role is for someone building a career in building automation service. You will complete defined assignments with active support from experienced technicians, Service leadership, and the NOC, then take on more complex work as your judgment and platform capability grow. Success starts with disciplined learning, safe execution, complete documentation, and early escalation.

Core Responsibilities

Technical Service Delivery

• Complete defined portions of planned, preventive-maintenance, time-and-material, and corrective service work remotely and onsite under an approved plan.
• Inspect, test, calibrate, and replace common BAS field devices such as sensors, actuators, relays, transducers, power supplies, and low-voltage control components within training and authorization.
• Connect to BAS front ends and controllers; gather alarms, trends, graphics, schedules, point values, controller status, and field measurements needed for diagnosis.
• Assist with troubleshooting the interaction between controls and HVAC equipment, including air-handling units, rooftop units, boilers, pumps, terminal units, and exhaust systems.
• Perform preventive maintenance, point checkout, backups, calibration, minor repairs, and basic commissioning using established procedures.
• Make limited, authorized changes to schedules, setpoints, alarms, trends, graphics, and point configurations; support basic BACnet, Modbus, ARCNET, and IP-connectivity checks, but do not independently change control logic until formally qualified.

Customer Ownership, Documentation & Administration

• Communicate with the customer upon arrival and before departure; promptly escalate scope changes, unsafe conditions, access issues, and technical uncertainty.
• Complete service records, time entries, and expense reports accurately and on time, documenting the issue, work performed, result, and any remaining action.
• Coordinate closely with the NOC, Service coordination, senior technicians, engineering, contractors, vendors, and customer representatives.

Safety, Security & Stewardship

• Protect credentials, data, backups, tools, test equipment, parts, and the assigned vehicle; never bypass access controls.
• Stop work when conditions are unsafe; participate in after-hours or on-call work only after Service leadership confirms readiness.

Qualifications

Required

• High school diploma or equivalent.
• Up to two years of relevant experience in building automation, HVAC, electrical work, electronics, instrumentation, networking, facilities maintenance, or technical service; applicable technical education or manufacturer training may substitute for experience.
• Basic understanding of commercial HVAC equipment, DDC control concepts, electrical fundamentals, and common field devices.
• Ability to learn to read control drawings, mechanical plans, electrical schematics, sequences of operation, and technical product documentation.
• Ability to use common hand tools and electronic test equipment safely within training and authorization.
• Basic computer proficiency and willingness to learn BAS software, field-service systems, and IP-networking fundamentals.
• Clear customer communication, reliable attendance, organized work habits, and the discipline to ask for help early.
• Valid driver’s license and ability to meet company vehicle-insurability requirements.
• Ability to travel regionally, work occasional evenings or weekends as development progresses, and satisfy customer-site screening, safety, badging, and access requirements.

Preferred

• Technical certificate or associate degree in HVAC, controls, electronics, electrical systems, networking, instrumentation, or a related discipline.
• Hands-on exposure to Automated Logic WebCTRL, Niagara N4, Carrier, Johnson Controls, Siemens, Schneider Electric, Trane, Delta Controls, or another commercial BAS platform.
• Experience with low-voltage controls, HVAC service, electrical troubleshooting, facilities maintenance, IT support, or technical customer service.
• Exposure to BACnet, Modbus, Ethernet/IP networking, controller addressing, point checkout, or commissioning.
• OSHA training, NFPA 70E awareness, EPA certification, or other relevant safety and technical credentials.

Performance & Development

What Success Looks Like

• Completes assigned work safely and follows the approved technical plan.
• Recognizes limits, escalates early, and applies feedback on the next assignment.
• Produces accurate same-day service documentation and dependable customer handoffs.
• Demonstrates growing independence with PM work, field devices, BAS navigation, and basic troubleshooting.
• Earns readiness for standard service-call ownership and the on-call rotation through demonstrated capability, not time served.

Career Path

Progression to Level II is based on consistent proof that the technician can independently own standard service calls, make controlled BAS changes, diagnose common controls and HVAC interactions, communicate with customers, complete same-day records, and participate safely in on-call coverage. Time in role alone does not guarantee advancement.

Working at Ecosave

Why Join

• Work across service, optimization, energy performance, and smart-building technology rather than one narrow product lane.
• Operate with practical support from Service leadership, coordination, engineering, experienced technicians, and the 24/7 NOC.
• Build deeper platform expertise through role-based manufacturer training, certification, and hands-on development.
• Help shape a growing national Service organization while building a long-term technical career path.

Benefits, Development & Field Support

Employee benefits and incentive eligibility: 20 days of paid time off annually; separate paid sick leave in accordance with company policy; medical and dental insurance; and access to Ecosave’s 401(k) retirement plan. Eligible to participate in Ecosave’s annual performance-based incentive plan, subject to applicable plan terms and company, departmental, and individual performance.

Professional development: Up to $4,000 per employee annually for approved manufacturer training, technical certifications, continuing education, and professional development that supports current performance and future growth.

Company-provided field support: A company service vehicle for business use; a company-issued laptop and mobile phone; tools and test equipment required for the role; company-provided uniforms; and a safety boot allowance twice each year.

Benefit and incentive eligibility, coverage, allowances, and program terms are governed by applicable plan documents and company policy.

Physical and Work Environment

This field role works in mechanical rooms, rooftops, construction areas, and occupied commercial or industrial facilities. With or without reasonable accommodation, the employee must be able to move through sites; use ladders or lifts when trained and authorized; stand, walk, bend, kneel, reach, and work at height; use hand and electronic test tools; and lift or carry up to 50 pounds. Work may involve heat, cold, noise, dust, operating equipment, and required personal protective equipment.

Equal Opportunity and Role Scope

Ecosave is an equal opportunity employer and considers qualified applicants without regard to legally protected characteristics. Reasonable accommodations are available during hiring and employment. This description summarizes the primary responsibilities of the position; responsibilities may evolve with customer and business needs.