Role Overview

Ecosave designs, delivers, and supports energy and smart-building solutions that improve comfort, reliability, efficiency, and operating cost. Our Service team works alongside a 24/7 National Operations Center (NOC) to support commercial, healthcare, education, senior living, and industrial customers across a growing national portfolio. This senior individual-contributor role is trusted with Ecosave’s most complex BAS events, customer escalations, technical review, and field coaching. You will lead diagnosis across controls, HVAC equipment, networks, servers, and integrations; protect live systems through disciplined change control; and raise Service and NOC capability. Senior status reflects technical authority and judgment, not automatic people-management authority.

Core Responsibilities

Technical Service Delivery

• Lead complex, high-impact, recurring, or multi-system BAS events remotely and onsite; establish the diagnostic strategy, coordinate contributors, and maintain customer ownership through resolution.
• Diagnose advanced interactions among BAS controllers, networks, servers, databases, workstations, HVAC equipment, electrical interfaces, and third-party systems.
• Review sequences, program logic, graphics, databases, alarms, trends, network architecture, and live operating data; implement authorized changes with backups, testing, rollback planning, and post-change verification.
• Produce defensible root-cause analyses and corrective plans for repeat failures, unstable sequences, communication problems, nuisance alarms, and reliability risks.
• Lead controls health reviews, advanced preventive maintenance, calibration strategy, database and backup reviews, limited commissioning, and service-turnover validation.

Customer Ownership, Documentation & Administration

• Serve as a technical escalation point for the NOC and field team, including after-hours and mission-sensitive conditions.
• Coach Level I and II technicians through paired troubleshooting, field demonstrations, ticket review, and knowledge transfer without replacing their ownership.
• Act as the senior technical contact during customer escalations; translate complex findings into clear risk, operational impact, options, and next steps.
• Complete service records, time entries, and expense reports on time; provide field-verified scope, labor, materials, risk, and exclusions for repairs, retrofits, and small projects.
• Improve troubleshooting guides, approved methods, checklists, documentation examples, and lessons learned; coordinate with engineering, contractors, IT, vendors, projects, and customer stakeholders.

Safety, Security & Stewardship

• Protect credentials, data, backups, tools, test equipment, parts, and the assigned vehicle; escalate cyber risk, stop unsafe work, and support rotating on-call escalation coverage.

Qualifications

Required

• High school diploma or equivalent.
• Six or more years of progressive hands-on experience servicing, programming, commissioning, or troubleshooting commercial HVAC controls and building automation systems, or equivalent demonstrated mastery through manufacturer training and complex field experience.
• At least three years independently owning BAS service calls, including control-program changes, network troubleshooting, customer communication, and verified closeout.
• Advanced knowledge of commercial HVAC systems, DDC control theory, electrical fundamentals, field devices, sequences of operation, and controls-to-equipment interaction.
• Advanced ability to use trends, alarms, live data, program logic, field measurements, drawings, and operational history to isolate root cause across multiple systems.
• Proficiency on at least one major commercial BAS platform and the ability to diagnose unfamiliar platforms methodically.
• Strong practical knowledge of BACnet/IP, BACnet MS/TP, Ethernet and IP networking, third-party integration, server connectivity, and customer IT/cybersecurity boundaries.
• Demonstrated ability to lead technical incidents, communicate with demanding customers, coach technicians, and produce clear written findings and scopes.
• Valid driver’s license and ability to meet company vehicle-insurability requirements.
• Ability to participate in rotating on-call escalation coverage and work occasional evenings, weekends, overtime, or overnight travel when customer conditions require it.
• Ability to satisfy customer-site screening, badging, safety, and access requirements.

Preferred

• Advanced Automated Logic WebCTRL capability, including controller programming, EIKON logic, graphics, alarming, trending, databases, commissioning tools, and ARCNET or BACnet field-bus troubleshooting.
• Niagara N4 certification or advanced experience with Carrier, Johnson Controls, Siemens, Schneider Electric, Trane, Delta Controls, or other commercial BAS platforms.
• Experience leading complex BACnet, Modbus, network, server, database, cloud-hosting, or third-party integration troubleshooting.
• Technical certificate, associate degree, or bachelor’s degree in HVAC, controls, electronics, electrical engineering technology, networking, or a related discipline.
• Relevant manufacturer certifications, OSHA 30, NFPA 70E training, or recognized controls, networking, and safety credentials.
• Experience supporting healthcare, laboratories, education, senior living, industrial, data-center, or other occupied and mission-sensitive environments.
• Experience scoping service repairs and retrofits, reviewing technical work, delivering customer training, or leading system-to-service turnover.